ELF08 Pro
JET10
ELF08 Pro
choosing & Using my ELF08 Pro
- What kind of pool can it be used in?
It can be used in flat bottom swimming pools of above ground or underground with any shape,and it can also be used in swimming pools with a maximum slope of 20°.
- Can I use it to clean up silt and algae？
It is ideal for daily maintenance such as leaves,dirt, debris and small areas of sand and algae, and it is not suitable for mass cleaning.
- How can ELF08 Pro get stronger suction?
Replace the small particle suction sleeve, or take out the filter sponge.
- Will my ELF08 Pro clean the stairs and the walls?
Our ELF08 Pro robot is not programmed to clean steps, benches, and tanning ledges. And it can't clean the walls either. We recommend brushing dirt on the stairs and the walls onto the bottom of the pool, for the robot to be able to clean the debris.
- How to use the ELF08 Pro for the first time?
Fully charge the ELF08 Pro firstly for 4-6 hours after remove the desiccant then put it directly into the water, and it will start to operate.
- How does my ELF08 Pro scan and move around the pool?
ELF08 Pro is programmed with intelligent path algorithm so it will explore the pool automatically.
- How do I know if ELF08 Pro has enough power?
Four status
1.Lock：Automatically shut down at the end of a single operation.Operation locked, the red and blue indicator lights are flashing alternately, no operation available under this status. Unlock after charging.
2.Battery Low：With low battery and red indicator flashing, it must be used after charging .The third status is
3.Power available for operation：When the battery still has energy storage, the blue indicator is normally on and the appliance can be used.
4.Needs to be charged：No blue or red lights.
- How to know if ELF08 Pro is fully charged?
Blue light flashing：in charging;
Blue light is always on：charging is complete.
- How do I remove my ELF08 Pro from the water?
It automatically docks by the pool when cleaning is complete, you need to take it out from pool with hook.
- How do I clean my ELF08 Pro?
First of all, we recommend cleaning the filters and filter sponge after each cycle to make sure they last longer. Then wipe the whole ELF08 Pro with a dry cloth then put it in a shaded spot.
- How do I properly store my ELF08 Pro?
After each cleaning cycle, for optimal maintenance, we recommend removing the ELF08 Pro from the pool and storing the robot and the power supply away from direct sunlight, excessive heat or cold to prevent accelerated wear and tear.
Safety Usage
- How long can I leave my pool cleaner in the pool?
We recommend taking your ELF08 Pro out of the pool immediately after each use and be sure to empty and rinse the filters.
- Can I swim while my ELF08 Pro is cleaning the pool?
Not recommended. Although we use the highest testing standards and the safest product design concept to ensure the safety of product use. For your safety and the safety of others, we do not recommend entering the pool while the pool robotic cleaner is working.
- Is my ELF08 Pro safe to use?
The power supply unit sends a low voltage current. There is no major risk of electrocution. Make sure that the electrical outlet is protected by an earth leakage circuit breaker or an earth leakage switch.
Make sure that the power supply unit is always positioned at least 12ft (3.5m) from the pool. Keep the power supply away from any stagnant water.
For your safety and the safety of others, do not enter the pool while the robot is working.
Purchasing & Returns
- Are there extra filters available for my ELF08 Pro?
Yes, order here: https://aquafysh.com/products/cotton-filter
- How long does it take to receive my order ?
It takes about 1-2 business days to process the order and it may take 3-5 business days for your shipment to be delivered by logistics carrier. You can check your order on https://www.17track.net/. For more shipping information, please send an email to service@aquafysh.com and we will reply to you in 24 hours.
- How to return my ELF08 Pro?
1.Send the request to service@aquafysh.com attached proof of purchase and we will review your application within 24 hours.
2.Once your application is approved, you will be informed of the return address and required to ship the item(s).(The company address is not the return address of the package,and the specific address will be sent by customer service email.)
- When can I get my refund?
After inspecting your return we will process your refund. It will take up to 7 to 15 working days for the funds to be reflected in your account.
Warranty & Repair
- How long is the warranty of my ELF08 Pro ?
All AQUAFYSH usually come with a 12-month warranty.You can find out the remaining warranty period by checking the product page description and order date, or you can contact our customer service directly. We provide lifetime support service.
- How do I get replacement accessories?
We currently only sell the filter sponges for ELF08 Pro and chargers for ELF08 Pro and JET10 on our website. If you need other accessories, we recommend you contact our customer service.
JET10
- What kind of pool can it be used in?
It can be used in flat bottom swimming pools of above ground or underground with any shape,and it can also be used in swimming pools with a maximum slope of 15°.
- Can I use it to clean up silt and algae？
It is ideal for daily maintenance such as leaves,dirt, debris and small areas of sand and algae, and it is not suitable for mass cleaning.
- How can JET10 get stronger suction?
Replace the flat suction nozzle.
- Will my JET10 clean the stairs and the walls?
Our JET10 robot is not programmed to clean steps, benches, and tanning ledges. And it can't clean the wall either. We recommend brushing dirt on the stairs and the wall onto the bottom of the pool, for the robot to be able to clean the debris.
- How to use the JET10 for the first time?
Fully charge the JET10 firstly for 5-7 hours after remove the desiccant then put it directly into the water, and it will start to operate.
- How does my JET10 scan and move around the pool?
JET10 is programmed with intelligent path algorithm so it will explore the pool automatically.
- How do I know if JET10 has enough power?
Four status
1.Lock：Automatically shut down at the end of a single operation.Operation locked, the red and blue indicator lights are flashing alternately, no operation available under this status. Unlock after charging.
2.Battery Low：With low battery and red indicator flashing, it must be used after charging.
3.Power available for operation：When the battery still has energy storage, the blue indicator is normally on and the appliance can be used.
4.Needs to be charged：No blue or red lights.
- How to know if JET10 is fully charged?
Blue light flashing：in charging;
Blue light is always on：charging is complete.
- How do I remove my JET10 from the water?
It automatically docks by the pool when cleaning is complete, you need to take it out from pool with hook.
- How do I clean my JET10?
First of all, we recommend cleaning the filters and filter sponge after each cycle to make sure they last longer. Then wipe the whole JET10 with a dry cloth then put it in a shaded spot.
- How do I properly store my JET10?
After each cleaning cycle, for optimal maintenance, we recommend removing the ELF08 Pro from the pool and storing the robot and the power supply away from direct sunlight, excessive heat or cold to prevent accelerated wear and tear.
- How long can I leave my JET10 in the pool?
We recommend taking your JET10 out of the pool immediately after each use and be sure to empty and rinse the filters.
- Can I swim while my JET10 is cleaning the pool?
Not recommended. Although we use the highest testing standards and the safest product design concept to ensure the safety of product use. For your safety and the safety of others, we do not recommend entering the pool while the pool robotic cleaner is working.
- Is my JET10 safe to use?
The power supply unit sends a low voltage current. There is no major risk of electrocution. Make sure that the electrical outlet is protected by an earth leakage circuit breaker or an earth leakage switch.
Make sure that the power supply unit is always positioned at least 12ft (3.5m) from the pool. Keep the power supply away from any stagnant water.
For your safety and the safety of others, do not enter the pool while the robot is working.
- How long does it take to receive my order ?
It takes about 1-2 business days to process the order and it may take 3-5 business days for your shipment to be delivered by logistics carrier. You can check your order on https://www.17track.net/. For more shipping information, please send an email to service@aquafysh.com and we will reply to you in 24 hours.
- How to return my JET10?
1.Send the request to service@aquafysh.com attached proof of purchase and we will review your application within 24 hours.
2.Once your application is approved, you will be informed of the return address and required to ship the item(s).(The company address is not the return address of the package,and the specific address will be sent by customer service email.)
- When can I get my refund?
After inspecting your return we will process your refund. It will take up to 7 to 15 working days for the funds to be reflected in your account.
- How long is the warranty of my JET10 ?
All AQUAFYSH usually come with a 12-month warranty.You can find out the remaining warranty period by checking the product page description and order date, or you can contact our customer service directly. We provide lifetime support service.
- How do I get replacement accessories?
We currently only sell the filter sponges for ELF08 Pro and chargers for ELF08 Pro and JET10 on our website. If you need other accessories, we recommend you contact our customer service.